Frequently Asked Questions

Click on the "Sign Up" or "Create Account" button at the top right of the page and fill in the required information. Having an account allows you to track orders and receive special offers.

You can contact our customer service team via email according to you enquiries. Please kindly visit our Contact Us page. We will reply and assist you with any questions or concerns.

We carefully select our products from trusted suppliers worldwide to ensure the highest quality and variety for our customers.

We start processing your order quickly which means we can’t make any changes once it’s confirmed, including changing the delivery address or delivery option.

You may be able to update your delivery details and option with the tracking number provided.

Delivery times vary depending on your location and the specific item you ordered. Most orders are delivered within 10 working days. However, in some cases, delivery may take up to 2-4 weeks. We appreciate your patience as we work to get your order to you as quickly as possible.

Delivery is free for all customer spending £50 and above. The cost is £4.99 for order less than £50.

Your parcel will be handled by different shipping carriers include Royal Mail, Evri and Yodel. Once your order has been shipped, we will provide you with a tracking number.

Yes, most of our suppliers provide tracking information. We will send you a shipment confirmation email as soon as your order has been shipped. You can use the tracking number provided to track your order on our website or the carrier's website.

Please note, that it can take some days before the tracking information is uploaded. Any problem with the parcel deliveries you can contact us via email.

We are taking steps to avoid oversize delivery costs and ensure faster and more efficient delivery of each product. Rest assured, you will receive tracking number information for each package.

Our inventory updates frequently due to the high volume of orders and the dynamic nature of stock levels from our suppliers. Occasionally, an item may go out of stock shortly after an order is placed. We strive to minimize these occurrences by regularly updating our stock information.

If an item you ordered is out of stock, we will notify you promptly via email. You will be given options to either select an alternative product or receive a refund for the out-of-stock item.

Yes, if you do not wish to select an alternative product, we will issue a refund for the out-of-stock item.

At this time, we primarily offer standard shipping to ensure affordability. However, we are exploring options to offer expedited shipping in the future. Please stay tuned for updates.

If your package is lost or damaged in transit, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue, and we may offer a replacement or refund depending on the situation.

We strive to ensure that product images are as accurate as possible. However, colors and details may vary slightly depending on your screen settings and the supplier. If you have specific concerns, feel free to reach out to us before purchasing.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Yes, we use industry-standard encryption to protect your payment information. Your data is securely transmitted and stored in compliance with all applicable security standards.

You will be charged at the time of purchase. If there are any issues with processing your payment, our customer support team will contact you.

No, we do not believe in hidden charges. The price you see at checkout includes all applicable taxes and fees. Shipping costs, if applicable, will be clearly shown before you complete your purchase.

We hope you're happy with your item(s)!

However if you do need to return an item, you always have the right to return your order within 14 days without giving any reason. The return period is counted from the day of the delivery of the last item(s) in your order. Please contact Customer Service via email to arrange a return.

You shall send back the goods to us without undue delay and in any event no later than 28 days from the day on which you received your item(s). 

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For a detailed understanding of our return policy, please kindly visit our Return and Refund Policy page.

In most cases, you are responsible for the costs of returning items. You will not be charged the fee if an item is determined to be faulty or incorrect so please make sure to note that information when registering your return. 

If you have any question about return and refund, please see our Return Policy or contact Customer Service.

Please contact Customer Service with your order number to arrange a return. Once the return submitted, we will provide you with return instructions and a return label.

Refunds are processed within 5-7 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method. It may take additional time for your bank or credit card company to process the refund to your account.

When a return is created, you will receive and email from sales@macionte.com. If you do not see the email after you set up a return, kindly check your junk mail folder or spam folder.